Shipping Policy
SHIPPING POLICY
All internet orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer $30.00 flat rate shipping within the continental United States on internet orders.
Local delivery
Local delivery in the Portland, OR / Vancouver, WA metro areas may be able to be arranged on large orders. Please contact us at support@doyenwoodproducts.com if you wish to discuss this option.
In-store pickup
We do not have a showroom or public store. However, customer pickup may be able to be arranged on large orders. Please contact us at support@doyenwoodproducts.com if you wish to discuss this option.
International Shipping
We are currently only shipping within the continental United States. Please check back with us for updates on this policy.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@doyenwoodproducts.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Items must be shipped to a physical address.
If you have any further questions, please don't hesitate to contact us at support@doyenwoodproducts.com .
rETURNS POLICY
Refunds, returns, and exchanges
We accept returns on internet orders up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@doyenwoodproducts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@doyenwoodproducts.com .
WARRANTY policy
Limited Warranty
Unless otherwise specified on a product specific warranty or a previously negotiated contract, all products are warranted for one year from the date of receipt. This is a limited warranty, that covers materials and workmanship only. Damage caused by the user during installation or use is not covered unless it can be shown that the damage was related to defective material or factory workmanship.
If you have a concern about the quality of your product, please let us know. Even if the issue is not covered by our warranty, we will do our best to work with you.
If you have any further questions, please don't hesitate to contact us at support@doyenwoodproducts.com .
privacY policy
Privacy Policy
We don't collect any personal information from our online customers, even during the ordering and checkout process. Checkouts from our online store are processed by PayPal. Please feel free to check out their privacy policy at PayPal Privacy Statement .
If you have any further questions, please don't hesitate to contact us at support@doyenwoodproducts.com .